Application
This unit describes the skills and knowledge required to gather, organise, analyse and present workplace information using available systems. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality of the information, and preparing and producing reports.
It applies to individuals who are required to apply their broad knowledge of the work environment to analysis and research tasks, evaluate information from a variety of sources and apply solutions to a range of unpredictable problems
No licensing, legislation or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Gather and organise information | 1.1 Gather and organise information in a format suitable for analysis, interpretation and dissemination in accordance with organisational requirements 1.2 Access information held by the organisation ensuring accuracy and relevance in line with established organisational requirements 1.3 Ensure that methods of collecting information are reliable and make efficient use of resources in accordance with organisational requirements 1.4 Identify research requirements for combining online research with non 1.5 Use business technology to access, organise and monitor information in accordance with organisational requirements 1.6 Update, modify, maintain and store information, in accordance with organisational requirements |
2. Research and analyse information | 2.1 Clearly define objectives of research ensuring consistency with organisational requirements 2.2 Ensure that data and research strategies used are valid and relevant to the requirements of the research and make efficient use of available resources 2.3 Identify key words and phrases for use as part of any online search strategy, including the use of Boolean operators and other search tools 2.4 Use reliable methods of data analysis that are suitable to research purposes 2.5 Ensure that assumptions and conclusions used in analyses are clear, justified, supported by evidence and consistent with research and business objectives |
3. Present information | 3.1 Present recommendations and issues in an appropriate format, style and structure using suitable business technology 3.2 Structure and format reports in a clear manner that conforms to organisational requirements 3.3 Report and distribute research findings in accordance with organisational requirements 3.4 Obtain feedback and comments on suitability and sufficiency of findings in accordance with organisational requirements |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 1.4, 2.1-2.5, 3.4 | Analyses and evaluates textual information to develop research strategies, integrate facts and ideas and meet organisational requirements |
Writing | 1.1, 1.5, 1.6, 2.1, 3.1, 3.2, 3.3 | Gathers, evaluates and integrates information from a range of sources Presents findings, recommendations and issues in required format using language, structure and style appropriate to audience. |
Oral Communication | 3.3, 3.4 | Presents recommendations and issues using language appropriate to audience and according to organisational requirements |
Numeracy | 1.1, 1.2, 1.3, 2.2, 2.4, 3.3 | Extracts and evaluates meaning from data and interprets numerical information to apply within the context of requirements |
Navigate the world of work | 1.2, 1.3, 1.5, 1.6, 2.1, 2.5, 3.2, 3.3, 3.4 | Recognises and follows organisational policies and procedures and meets expectations associated with own role |
Interact with others | 3.3, 3.4 | Selects and uses appropriate communication practices when seeking or sharing information |
Get the work done | 1.1, 1.4, 1.5, 2.2, 2.3, 2.4, 3.1 | Plans, organises and implements tasks to meet organisational requirements Takes responsibility for the outcomes of routine decisions related directly to own role Uses the main features and functions of digital technologies and tools to complete work tasks Recognises and takes responsibility for addressing predictable and some less predictable problems in familiar work contexts |
Sectors
Knowledge Management – Research